Heart is the layer of meaning, care, and legitimacy: - values, ethics, and “what kind of future we want” - lived experience and situated knowledge - trust, belonging, and emotional safety Heart asks questions like: - “Who is affected, and do they feel heard?” - “Does this decision honour our shared values?” - “Are we still being the kind of community we say we are?” In governance, Heart shows up as: - rituals for consent and dissent - structured listening, story circles, and Citizen Juries - explicit norms about inclusion, repair, and apology Heart without Head and Hands tends toward: - vibes-only decisions with no feedback from reality - fragile consensus that collapses under stress - captured processes where the loudest feelings win